Website design seems easy but could be complex. Usability studies tend to research consumers' reactions or attitudes toward detailed elements of a website. My paper 'Method and Design for a Website Improvement Study' basically designed a usability study for a hypothetical website. I took inspiration from a study at USPTO. At USPTO, I assisted to schedule participants for lab sessions and also assisted participants during actual testing of the video conferencing options. The course was great. I learned a lot.
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(Screenshots of paper 'Method and Design for a Website Improvement Study)
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