Responses

My recent issue with McDonald's got me thinking about my paper on how companies (hotels specifically) respond to comments and feedback in online reviews. I liked that paper - An Annotated Bibliography dated November 15, 2015, graded by Professor Kuhn. I recall that I requested one of the journal articles used in the paper from Cornell University (through NCU). I was unable to view or download the paper (directly) from the NCU Library.

'An Annotated Bibliography' by Fahmeena Odetta Moore

 

 

 

 

 

 

 

McDonald's responded adequately to my complaint: