My PhD paper on how website design affects customer/consumer complaints touched on pain during shopping. That was surprising! I didn't think of the paper when I saw the call for research on pain and posted about it (link to post: https://fahmeenaodetta.blogspot.com/2023/06/the-topic-pain.html). There really is a need for research in this area.
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The topic in the recent call for papers by the Journal of Business Research (“No Pain No Gain”: Understanding and Applications of Pain in Marketing Scholarship & Practice) is very interesting! Some of the questions papers can address include: (1) How do different types of pain (e.g., physical, psychological, mental or emotional) affect consumption? (2) What is the meaning of pain in a digital world? (3) Are there different types of consumers that could be receptive, prone or averse to pain and what are their characteristics? (4) When and why does the creation painful psychological obstacles (e.g., long lines or waiting lists) or outright refusal to sell a coveted item enhances customers’ feelings of bitter satisfaction and consumer motivation to own the desired item? (5) How can pain affect, explain or facilitate other unconventional consumption practices?, and (6) Why are consumers attracted by the pain of others? I think it will be a very informative and interesting special issue.
(View the call for papers here: https://www.sciencedirect.com/journal/journal-of-business-research/about/call-for-papers).
I know people have different levels of pain tolerance - some people could handle more pain than others. I imagine a person's pain tolerance affects whether he/she is averse or receptive to pain. My guess is that a lot of consumers are averse to pain. I believe people do not want to feel pain especially when shopping or working or when on vacation. Pain is distracting. I am curious about how different types of pain affect decision-making and consumption.
I cannot wait for the special issue!
I am thinking of praise and reward because of a post I wrote yesterday. I am working on an online bible challenge (available here: https://docs.google.com/document/d/1SnxQFmAo4YBtE7-o-RFGhUtRw1JcqvEbpAJgPTPMk9k/edit?usp=sharing) titled 'God The Greatest.' For the challenge/study, I review a verse each day and then post something about it. Yesterday's post was from the book of Job - Job 26:7-14 (Book: Job, Chapter: 26, Verse: 7 through 14). In those verses, Job magnified the name of God, boasting of God's power on Earth and in the universe. It is interesting that Job chose to praise God even though he was suffering so much. And God rewarded him for it.
Maybe Job was crying out to God, crying for assistance during his ordeal. God responded to his cries and he got his reward.
Isn't it good to have a reward? People should be rewarded for hard work, pain and suffering, and so on.